Terms of Service

Club Sandwich Build Team – Privacy Policy & Terms of Service

Last Updated: September 11, 2026

Privacy Policy

This Privacy Policy explains how Club Sandwich Build Team (“we”, “us”, or “Club Sandwich”) collects, uses, stores, and deletes personal data in connection with our website, commissions, and our Meta Quest / Horizon applications and related multiplayer game services (together, the “Services”).

What data we process

• Meta Horizon User ID and related platform account identifiers needed to load the signed-in Meta / Oculus account, complete entitlement, and authenticate you to our game backend.

• Account and profile information you provide or that is linked to your account (for example username, contact email for website accounts, and game account identifiers).

• Technical / service data such as IP address, device or app diagnostics, and request logs needed to operate, secure, and troubleshoot the Services.

• Commission / website data such as project details, payment records, and communications related to builds, workshops, and support.

How we use the data

• To provide and operate the Services (including login, multiplayer sessions, matchmaking, rooms, and voice where applicable).

• To verify Meta platform entitlement and authenticate players to our servers.

• To deliver commissions, workshops, and customer support.

• To maintain security, prevent abuse, and comply with applicable law.

We do not sell personal data. We do not use Meta Horizon User Data for advertising.

Service providers

We use service providers that process data on our behalf to host and operate the Services. This currently includes Cloudflare (hosting, networking, and related IT / game backend services). These providers may process data in the United States and other countries where they operate.

How to request deletion of your data

You may request deletion of your personal data that we have collected or stored, free of charge, at any time by contacting us through our website contact form or Discord and stating that you want your data deleted. Please include the username / account details needed to locate your records. We will review and fulfill deletion requests except where we must retain limited information to comply with law, resolve disputes, enforce our terms, or maintain security. If we cannot fully delete certain records, we will explain why.

Contact for privacy questions

Privacy and data-deletion requests: use our contact form or Discord. We typically respond within 24–48 hours during business periods.

1. Acceptance of Terms

By commissioning services from Club Sandwich Build Team or using our website, you accept and agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

2. About Club Sandwich Build Team

Club Sandwich is a Rec Room build team that provides professional development services, including custom commissions, workshops, and consultation services.

• Commission Services: Unique Rec Room experiences tailored to your vision.

• Workshops: Hands-on sessions that teach building skills using Rec Room tools like the Maker Pen and circuits.

• Consultation Services: Expert advice on room design and optimization.

3. Service Terms

Commission Services

• All commission details must be agreed upon in writing before work begins.

• Payment schedules are established per project, typically 50% upfront and 50% on completion.

• Minor revisions are included. Major changes may require additional fees.

• Project timelines will be communicated and agreed upon before starting.

• All builds remain within Rec Room’s ecosystem and must follow Rec Room’s terms.

Workshops

• Workshop attendance may be limited by capacity.

• We provide educational content but cannot guarantee skill improvement.

• Participants must follow Rec Room’s community guidelines.

Intellectual Property

• Commissioned builds belong to the commissioning party.

• Club Sandwich may showcase completed work in our portfolio.

• All content is subject to Rec Room’s terms and policies.

• We respect intellectual property and will not copy existing designs without permission.

4. User Accounts & Community

Website Accounts

• Accounts are used to manage commissions, join workshops/classes, receive event invites, comment on blog posts, and stay connected with the community.

• You must provide accurate contact information.

• One person may not maintain multiple accounts.

• Account security is your responsibility.

Community Guidelines

• Maintain respectful communication with team members and other users.

• Follow Rec Room’s community standards in all interactions.

• No harassment, discrimination, or inappropriate behavior.

• Respect project timelines and communication schedules.

5. Payment & Pricing

Commission Pricing

• Pricing varies based on project complexity, timeline, and requirements.

• Quotes will be provided before work begins.

• Payment may be in Rec Room tokens, real currency, or other agreed methods.

• Rush jobs may require additional fees.

Refund Policy

• Partial refunds may be available if a project is cancelled before 50% completion.

• No refunds are available for completed work that meets the agreed specifications.

• Disputes are handled case-by-case with documentation.

6. Project Delivery & Quality

• Quality Standards: We aim to create professional-quality builds that meet community standards.

• Platform Limitations: All work is subject to Rec Room’s technical limitations and policies.

• Testing: Builds will be tested for functionality before delivery.

• Support: Limited post-delivery support is available for technical issues.

7. Limitations & Disclaimers

8. Communication & Support

Project Communication

• Primary communication is through our website, email, and Discord.

• Response times are typically within 24–48 hours during business periods.

• Project updates are provided at agreed milestones.

Email Preferences

• Marketing emails are optional. You can opt in or opt out anytime.

• Project-related communications are necessary for service delivery.

• Workshop announcements are based on your preferences.

9. Termination

• Either party may terminate a project with written notice.

• Payment for completed work is still required.

• We reserve the right to decline projects that do not align with our standards.

• Violation of these terms may result in service termination.

10. Changes to Terms

• We may update these terms to reflect new services or legal requirements.

• Significant changes will be announced on our platform.

• Existing projects continue under the original agreed terms.

11. Governing Law

These terms are governed by applicable local laws. Any disputes will be resolved through good-faith discussion first, with binding arbitration as a secondary option.

Contact Us

Questions about our build services, privacy, or these terms? Use our website contact form or join our Discord server for community and support.

We typically respond to commission inquiries within 24–48 hours.